Introduction

What is BackupMonkey?

BackupMonkey is the tool of choice for maintaining your Joomla! installations and testing backups. BackupMonkey provides a web interface for centralized technical administration of any number of Joomla! installations.

With the help of a simple connector, RemoteMonkey, which is installed in the form of a Joomla! plugin in the corresponding Joomla! installation, a secure connection to the respective website is established.

The functional range is extensive and ranges from simple Joomla! core updates to backup tests and is primarily aimed at agencies and freelancers who want to establish Joomla! maintenance contracts as a business model in their company.

You want to learn how to establish Joomla! maintenance as a lucrative business model in your company? Take a look at our blog.

Getting Started

The first step is to create an account on backupmonkey.io. With this account you can use our service with all features for 30 days free of charge and without risk.

Payment information is only collected once the trial period has expired and the account is converted to a paid subscription.

Register now.

RemoteMonkey

The connection between the central maintenance interface and the individual Joomla! installations in the system is established with the help of a simple Joomla! plugin, RemoteMonkey.

The RemoteMonkey is deliberately programmed simple and "stupid" to prevent security issues and to minimize the data transfer between sites and service.

The code architecture of RemoteMonkey does not allow it to take control of a Joomla! installation. For example, no user data can be changed, extensions installed or code executed.

Connecting sites

Download RemoteMonkey

Download the latest version of RemoteMonkey and install the appropriate RemoteMonkey package. The installation works the same as the installation of any other Joomla! extension - just upload the appropriate package under Extensions/Manage/Install and wait until the installation is complete.

dashboard remote

Connect site to BackupMonkey account

After successful installation of the RemoteMonkey, a notification appears asking you to log in to console.backupmonkey.io. After successful login the page is automatically added to the account and is now visible in the page list.

If you are already logged in with a BackupMonkey profile while installing the RemoteMonkey, the page will automatically be added to the active account.

User Interface in a Nutshell

dashboard

Dashboard

The dashboard of BackupMonkey provides an overview of all connected Joomla! installations and all relevant information about the respective connected site at a glance:

  • Sitename
  • Number of available extension updates
  • Core-Version
  • Site availability
  • TLS/SSL status
  • Time of the last backup made
  • Time of the last successfully tested backup

Site View

sitedetail dashboard

By clicking on the page name, you will get to the detail view of the corresponding page. Here you can update extensions, initiate backups and test existing backups. In addition, an overview of all extensions installed on the page is displayed.

A click on the Schedule button takes you to the settings for the Backup-Plan. Moreover you can fill in the data for contactpersons and contactmail in the area "Report Settings".(Learn More: Maintenance reports)

Joomla! Core Updates

With just one click, the core version of a Joomla! installation can be updated to the current version at any time.

BackupMonkey uses the functionality provided by the Joomla! core. BackupMonkey only follows the installation mechanisms that are also triggered by an update from the administration interface of the site.

Backups

BackupMonkey offers the possibility to create backups and test them for their functionality. This way you can always be sure that a working, up-to-date backup is available for a site and that it can be restored if necessary. The only requirement is an installed and ready to use Akeeba Backup Pro Component.

BackupMonkey.io does not store backup data on its own servers. Backup packages are stored in the directory defined by Akeeba configuration.

Configure Akeeba Backup

To use the backup features of BackupMonkey.io an installed and ready to use Akeeba Backup Pro component is required. Using the RemoteMonkey all relevant functions are executed and monitored from the web interface.

Attention: Since AkeebaBackup 7.0 (Akeeba-Statement / Dec. 2019) the Akeeba remote JSON API is no longer part of the AkeebaBackup core version. Accordingly, from Akeeba 7.0 on the Pro version is required to use the backup functions of the BackupMonkey. For installations where only the core version of AkeebaBackup is installed, it is unfortunately not possible to start or test backups.

For all BackupMonkey.io customers we provide a 30% discount code when purchasing AkeebaBackup Pro. Simply write us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Backup creation

sitedetail backupmanagement

From the detailed view (See User Interface) of each page, the creation of a backup of the selected page can be initialized at any time. To do this, simply click on the Backup Now button in the Latest Backups section.

Please note that depending on the size of the page it may take some time until the backup is created.

Backup-Testing

When a backup test is initialized, a copy of the backup package is temporarily transferred to the BackupMonkey.io server infrastructure. The transfer is done using a secure connection.

The backup package is then unpacked inside a docker container under realistic conditions and then the Joomla! installation process is run. If the installation is successful, the test is also considered successful.

Finally, all transferred data is deleted and does not remain on the server infrastructure of BackupMonkey.io.

Further test mechanisms are planned for the future. These include screenshots and complex click tests.

Automated Backups

sitedetail schedule

With the help of a convenient weekly backup-schedule, the creation and testing of backups can be automated quickly and conveniently.

For each day of the week it can be freely defined whether a backup should be made or not. For each backup the desired Akeeba backup profile can be selected and if desired a backup test can be initialised.

Extension-Updates

BackupMonkey supports remote updates for all Joomla! extensions that use the regular Joomla! updater to provide extension updates. Extensions that use an update mechanism detached from the Joomla! updater cannot be supported.

Manual Updates

sitedetail updates

From the detailed view (see User Interface) of each page, the creation of a backup of the selected page can be initialized at any time. A simple click on the Update button in the corresponding table row of the desired extension is sufficient.

In addition, the Update page, accessible via the "page navigation", provides an overview of all available updates on all connected pages. From this view, updates can also be imported or extension updates for the future can be ignored. Mass functions simplify the daily work and minimize the time expenditure to a minimum.

Automatic Updates (coming soon)

We are working hard to make our Monkey even more comfortable. Among other things, we plan to implement a function for the automated import of extensions.

For each page or globally you can define if an available extension update should be installed automatically or not. It can be set whether a backup of the page should be made beforehand and whether this should also be tested.

Coming to a Monkey near you in Q2/2020

Ignore Extension-Updates

BackupMonkey allows you to selectively ignore extension updates. Updates specific to each extension installed in a Joomla! installation can be ignored. These updates will no longer be shown as open extension updates in the page overview.

In the complete extension list, however, the update is still offered and can be installed at any time. The full extension list also offers the possibility to deactivate the ignoring of updates at any time.

Monitoring

Site availability

With the UptimeRobot service we monitor connected sites in 1 minute intervals and notify you by email if a site is no longer available. We will also notify you when the page is available again and provide information about how long the page has been offline

SSL/TLS

In the case of an existing certificate, we display the validity period in the interface of the page, as well as in the overview.

Time to first byte (TTFB)

Our Time to first byte overview shows the response time of the website over a period of 30 days. This makes it possible to monitor peak loads and any changes and to intervene if problems occur.

Maintenance reports

Introduction

Often, end customers have little or no technical know-how.

For this reason, the term maintenance in the context of the Web often seems incomprehensible and is therefore met with dislike. A maintenance report breaks down this construct and clearly explains which services are included in the maintenance offer and what added value they offer.

Make your services transparent to your customers with our automatically generated monthly maintenance reports. The abstract concept of maintenance thus becomes tangible even for customers without a technical background.

Customization

All setting options for individualizing maintenance reports can be found under the menu item Report Editor.

reporttemplate

Create maintenance reports as individual as your company. Define a global mail template once and automatically send reports to all desired customers. With the help of a markdown editor and page-specific placeholder texts, you have the possibility to write your individual maintenance report.

It is also possible to store an individual company logo and define primary and contrasting colours. Thus the maintenance report appears in your corporate design.

Placeholder in the overview:

{site} // Website-URL
{contact-person} // Salutation and name of contact person
{amount-core-updates} // Number of completed Core Updates
{amount-extension-updates} // Number of extension updates
{amount-backups} // Number of backups started
{amount-tests} // Number of backup tests started
{amount-tests-successfull} //Number of successful backup tests
{uptime-percentage} // Site availability in percent (monthly average).

Quick start? Use our report template as a basis for your own report:

##Your monthly maintenance report
Hello {contactperson}

We would like to inform you about the maintenance work on your site {site} that we have done for you in the last month.

##Activities
CMS-Updates:{amount-core-updates}
Extension-Updates: {amount-extension-updates}
Backups: {amount-backups}
Backup-Tests: {amount-tests} (thereof successful {amount-tests-successfull})

##Availability
Site availability: {uptime-percentage}%

Kind Regards,
COMPANY NAME

Contact persons and e-mail

For each page you can individually define a contact person and an e-mail address to which maintenance reports should be sent. Both information can be found in the page configuration (Report-Settings).

sitedetail reportsettings

We recommend using a combination of salutation and name of the contact person to allow a general address in the globally defined text of the maintenance reports.

BackupMonkey-Toolbox

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Problems with backups and updates

Backup failed

AkeebaBackup Pro is not installed

Since AkeebaBackup 7.0 (Akeeba-Statement / Dec. 2019) the Akeeba remote JSON API is no longer part of the AkeebaBackup core version. Accordingly, from Akeeba 7.0 on the Pro version is required to use the backup functions of the BackupMonkey. For installations where only the core version of AkeebaBackup is installed, it is unfortunately not possible to start or test backups.

Backup-Test failed

AkeebaBackup is configured incorrectly

Typical problems here are e.g. wrongly set storage paths, too large file sizes for the generated backup files or too long runtimes.

In this case please check the configuration of AkeebaBackup in the administration interface. It is also recommended to restart the Configuration Wizard of AkeebaBackup to minimize possible error sources.

Extension update failed

Subscription key is missing / has expired

Failed extension updates for paid extension are often related to missing or expired subscription keys.

Please check in the administration interface of the website whether a valid extension key has been deposited.

Extension does not support the Joomla! updater

Some extensions do not support the normal Joomla! updater. In this case, extension updates must still be installed manually via the administration interface.

These include, for example:

  • Extensions of the manufacturer Joomlart

Temporary server issues

It can happen that the respective server system on which the page is hosted is not reachable due to short-term service interuptions or is not able to process the corresponding task. Typical malfunctions are maintenance by the host and downtimes, overload of the server due to visitor peaks or problems with the internet connection.

Invoice & Subscription

At the end of the 30-day trial period, your account automatically converts to a paid subscription.

Currently credit card and SEPA payment are supported.

Billing

The service fees are invoiced monthly.

In the administration interface, you can also view the monthly costs that you expect at the end of the month at any time. In addition, you will find an overview of the services provided, on the basis of which the costs are made up.

Billing takes place at the end of each month. In this case, your account is automatically debited with the invoice amount due on the 1st of the following month.

After the end of the test phase, the basic fee for maintenance packages (BackupMonkey-Basic & BackupMonkey-Plus), as well as for automation packages will be charged proportionately for the current month.

Cancellation

Your subscription to BackupMonkey.io can be cancelled at any time, giving you complete flexibility. In the event of cancellation, your subscription ends at the end of the month. Any basic fees are payable in full for that month and will be invoiced as usual on the 1st of the following month.